It is our goal to make every effort to ensure that you are pleased with the products you purchase on Designer Dude! Since all of our products are digital and cannot be returned, we want to do our best to help you get your purchase up and running.
If you’re experiencing a technical issue with your purchase.
We define a technical issue as an unforeseen problem with a digital product that occurs when it is being used in the intended manner, which prevents you from using it in that intended manner. For example, if you’ve purchased a mockup for Photoshop, a technical issue might generate unexpected errors or otherwise prevent you from using it as intended in Photoshop. A technical issue would NOT include: insufficient expertise with required software for the digital asset; not having the required software to use the product; or dissatisfaction when the digital asset does not perform outside of reasonable or normal capabilities (as described in the product listing.)
Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 30-day refund window):
You purchased two licenses for the same product, accidentally. We’ll gladly refund you for the duplicate purchase(s). Just drop us a note here!
The product was misrepresented in the description. We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.
For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”
We’re unable to process refunds in the following situations:
- You (or your client) no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase. However, you can learn more about our Exchange Policy here.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description.
- You bought an item on accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service. Please see this article for tips to troubleshoot these issues.
- You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.
- Your product purchase was made over 30 days ago.
- All refunds are at the sole discretion of Designer Dude.
Chargeback & Dispute Policy
We’re committed to making sure you have a great experience on Designer Dude, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via email within 24 hours during our business hours of Monday-Friday, 9-5 PST.
